Privacy Policy

Last Updated: May 14, 2026

HomeNetworks (“HomeNetworks,” “we,” “us,” or “our”) provides high-speed fiber broadband and real-time network monitoring services to residential customers across the United States. This Privacy Policy explains what information we collect when you visit our website, sign up for service, or use our home internet, how we use that information, and the choices available to you. By using our website or services, you agree to the practices described below.

1. Scope of This Policy

This Policy applies to personal information we collect from:

1. Visitors to our website and online sign-up flows.
2. Customers who subscribe to HomeNetworks broadband plans, including trial customers.
3. Individuals who contact our sales or customer support teams.
4. Users of our network monitoring dashboard and customer portal.

This Policy does not cover the practices of third-party websites, services, or content providers you may access over our network.

2. Information We Collect

Information you provide to us. Name, service address, billing address, email address, telephone number, date of birth, payment card or bank account details, government-issued ID where required for identity or credit verification, and any information you submit in support requests, surveys, or chat sessions.

Service and account information. Plan selection, service activation date, equipment identifiers (such as router MAC address and serial number), service appointment details, and customer support history.

Network and usage information. As part of operating a fiber broadband network and our real-time monitoring features, we automatically collect technical data such as IP addresses assigned to your equipment, connection speed and uptime metrics, bandwidth usage volumes, signal quality, device counts on your local network, and diagnostic logs. We do not sell the contents of your communications or web browsing history.

Website and device information. Browser type, operating system, device identifiers, pages viewed, referring URLs, and information collected through cookies and similar technologies.

Location information. Your service address and, where applicable, the approximate location of your installation for provisioning, regulatory compliance, and 911/E911 support.

3. How We Use Your Information

We use the information we collect to:

1. Provision, activate, monitor, maintain, and troubleshoot your broadband service.
2. Process payments, manage billing, and prevent fraud.
3. Verify your identity and creditworthiness when you sign up.
4. Provide customer support, including remote diagnostics and dispatching technicians.
5. Send service-related notifications such as outage alerts, maintenance windows, and account changes.
6. Improve network performance, capacity planning, and our products and services.
7. Offer trials, promotions, and information about other HomeNetworks services (you may opt out of marketing at any time).
8. Comply with applicable U.S. federal and state laws, lawful requests from government authorities, and our legal obligations.

4. How We Share Your Information

We do not sell your personal information for monetary consideration. We share information only as described below:

1. Service providers. Vendors that help us operate our business (payment processors, identity verification, cloud hosting, customer support, installation contractors) under contracts that limit their use of your data.
2. Network and equipment partners. Manufacturers and upstream carriers that support service delivery and equipment warranties.
3. Legal and safety. Law enforcement, regulators, or other parties when required by subpoena, court order, the Communications Act, CALEA, or to protect the rights, safety, and property of HomeNetworks, our customers, or the public.
4. Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections.
5. With your consent. Any other sharing you explicitly authorize.

5. Customer Proprietary Network Information (CPNI)

To the extent HomeNetworks offers telecommunications services subject to Section 222 of the Communications Act, we treat Customer Proprietary Network Information (CPNI) — such as the type, technical configuration, location, and amount of use of your service — in accordance with FCC rules. We use CPNI to provide and bill for your service and will not use it to market services outside the categories you currently subscribe to without your approval.

6. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete personal information, subject to legal and contractual retention requirements.
• Opt out of targeted advertising, the “sale” or “sharing” of personal information (as defined under California, Colorado, Connecticut, Texas, Virginia, and other state laws), and certain profiling.
• Limit the use of sensitive personal information.
• Appeal a denial of your privacy request.

To exercise any of these rights, contact us using the details in Section 12. We will verify your identity before responding and will not discriminate against you for exercising your rights.

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have additional rights, including the right to know the categories and specific pieces of personal information we have collected, the sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it. You may submit a request through the contact information below or by calling our toll-free customer support line.

Nevada residents: You may direct us not to sell certain covered information.

7. Children’s Privacy

HomeNetworks services are intended for adults 18 years or older. We do not knowingly collect personal information from children under 13 in violation of the Children’s Online Privacy Protection Act (COPPA). If you believe a child has provided us personal information, please contact us so we can delete it.

8. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to operate the site, remember preferences, measure performance, and support marketing. You can control cookies through your browser settings and, where available, through our on-site preference tool. We honor Global Privacy Control (GPC) signals as an opt-out of sale/sharing where required by law.

9. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your personal information, including encryption in transit, access controls, network monitoring, and employee training. No method of transmission or storage is 100% secure, but we will notify you of any breach affecting your personal information as required by applicable U.S. state and federal law.

10. Data Retention

We keep personal information for as long as necessary to provide your service, comply with our legal obligations (including tax, accounting, and regulatory requirements), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

11. Privacy Policy Changes

We may update this Privacy Policy from time to time. When we make material changes, we will:

1. Post the revised Policy on our website and update the “Last Updated” date.
2. Notify active customers by email or through an in-account message where required by law.
3. Provide advance notice of any change that materially expands how we use or share your personal information.
4. Treat your continued use of our services after the effective date as acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact our Privacy Team:

• Email: privacy@homenetworks.net
• Mail: HomeNetworks Privacy Office, United States
• Customer Support: Available through your account dashboard or our toll-free support line.